{"id":2503,"date":"2021-12-23T13:25:42","date_gmt":"2021-12-23T11:25:42","guid":{"rendered":"https:\/\/cattanweb.ro\/?p=2503"},"modified":"2022-10-13T18:28:51","modified_gmt":"2022-10-13T15:28:51","slug":"importanta-integrarii-unui-chat-live-pe-site","status":"publish","type":"post","link":"https:\/\/cattanweb.ro\/en\/the-importance-of-live-chatbot\/","title":{"rendered":"The importance of integrating a live chat on the site"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"2503\" class=\"elementor elementor-2503\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6db58104 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"6db58104\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[],&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3f32930a\" data-id=\"3f32930a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6e8b7cf6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6e8b7cf6\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-7eee9049\" data-id=\"7eee9049\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1cbe9a6 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"1cbe9a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">WEB DESIGN:<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-f31fb75 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f31fb75\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-b1d1a5d\" data-id=\"b1d1a5d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f39e8d6\" data-id=\"f39e8d6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d538655 elementor-widget elementor-widget-page-title\" data-id=\"d538655\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;align&quot;:&quot;center&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"page-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\n\t\t<div class=\"hfe-page-title hfe-page-title-wrapper elementor-widget-heading\">\n\n\t\t\t\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\n\t\t\t\t\t\t\t\t\n\t\t\t\tThe importance of integrating a live chat on the site  \n\t\t\t<\/h3> \n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-0dc84c9\" data-id=\"0dc84c9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-712d8e3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"712d8e3\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[],&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-98cfa7f\" data-id=\"98cfa7f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-48adb809\" data-id=\"48adb809\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fc93ca5 elementor-widget elementor-widget-image\" data-id=\"fc93ca5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/cattanweb.ro\/wp-content\/uploads\/2021\/12\/chat-online-1024x576.jpg\" class=\"attachment-large size-large wp-image-2508\" alt=\"Chat online\" srcset=\"https:\/\/cattanweb.ro\/wp-content\/uploads\/2021\/12\/chat-online-1024x576.jpg 1024w, https:\/\/cattanweb.ro\/wp-content\/uploads\/2021\/12\/chat-online-300x169.jpg 300w, https:\/\/cattanweb.ro\/wp-content\/uploads\/2021\/12\/chat-online-768x432.jpg 768w, https:\/\/cattanweb.ro\/wp-content\/uploads\/2021\/12\/chat-online-1536x864.jpg 1536w, https:\/\/cattanweb.ro\/wp-content\/uploads\/2021\/12\/chat-online-18x10.jpg 18w, https:\/\/cattanweb.ro\/wp-content\/uploads\/2021\/12\/chat-online.jpg 2000w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2b420db5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2b420db5\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[],&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1296de4d\" data-id=\"1296de4d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8eea548 elementor-widget elementor-widget-text-editor\" data-id=\"8eea548\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Live chat is the most effective way to provide real-time customer feedback, troubleshooting, and quick help with sales or information. This customer communication and advice service is essential for improving your marketing performance.<\/p><p>Live chat allows you to have multiple conversations at once, and with a &quot;chat bot&quot; feature, it&#039;s a very effective way to directly guide customers in choosing the most appropriate products, providing details on delivery times, warranty, and service, decrease the number of returns and increase the conversion rate.<\/p><p>The most important features available are:<\/p><ul><li>customizing the dialog box (logo, color, messages, text font);<\/li><li>the ability to set an appropriate time to interact with customers, even outside of business hours;<\/li><li>multiple users (organized into support teams);<\/li><li>automation by using chat-bots by using predefined scenarios;<\/li><li>the option to show or remove the chat from the page when the customer does not want it, or to display it when certain actions of the customer are detected.<\/li><li>integration, automatic collection in the CRM system and storage of certain information about customers, discussions and their requests;<\/li><\/ul><p>There are many variants of live chat; Among the most used tools of this type we mention: <b><i>Tidio, Hubspot, Zoho, Rocketbots, LiveZilla, Userlike, ClickDesk, onWebChat, ZenDesk, SmartSupp.<\/i><\/b><\/p><p>Many of them offer free options but also advanced options, which are worth paying for.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-1b7f0f2e\" data-id=\"1b7f0f2e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-e0e8cb3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e0e8cb3\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-14842ebe\" data-id=\"14842ebe\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-25dc49b2 elementor-widget elementor-widget-heading\" data-id=\"25dc49b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">SUBSCRIBE TO OUR NEWS<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48a7698 elementor-widget elementor-widget-elementskit-mail-chimp\" data-id=\"48a7698\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-mail-chimp.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\">\t\t<div class=\"ekit-mail-chimp\">\n\t\t<form method=\"post\" class=\"ekit-mailChimpForm\" data-listed=\"9aec06c27c\" data-success-message=\"Abonare cu succes\" data-success-opt-in-message=\"\" data-nonce=\"5e98a20f96\" action=\"\">\n\t\t\t<div class=\"ekit-mail-message\"><\/div>\n\t\t\t<input type=\"hidden\" name=\"double_opt_in\" value=\"no\"\/>\n\n\t\t\t\t<div class=\"elementskit_form_wraper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ekit-mail-chimp-email elementskit_input_wraper elementskit_input_container\">\n\t\t\t\t\t\t<div class=\"elementskit_form_group\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementskit_input_element_container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input type=\"email\" aria-label=\"e-mail\" name=\"email\" class=\"ekit_mail_email ekit_form_control\" placeholder=\"EMAIL ADRESS\" required \/>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"ekit_submit_input_holder elementskit_input_wraper\">\n\t\t\t\t\t\t<button type=\"submit\" aria-label=\"submit\" class=\"ekit-mail-submit\" name=\"ekit_mail_chimp\">SIGN UP<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n\t\t<\/div>\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-2351cee elementor-widget elementor-widget-read-more\" data-id=\"2351cee\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"read-more.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<\/div><\/div><\/div><\/div><\/div><\/section><\/div> <a href=\"https:\/\/cattanweb.ro\/en\/the-importance-of-having-a-mobile-friendly-website\/#more-1919\" class=\"more-link elementor-more-link\"><span aria-label=\"Continue reading C\u00e2t de important este s\u0103 avem un site web prietenos cu dispozitivele mobile?\">Continu\u0103 lectura<\/span><\/a>","protected":false},"excerpt":{"rendered":"<p>Live chat is the most effective way to provide real-time customer feedback, troubleshooting, and quick help with sales or information. This customer communication and advice service is essential for improving your marketing performance.<\/p>\n<p>Live chat allows you to have multiple conversations at once, and with a &quot;chat bot&quot; feature, it&#039;s a very effective way to directly guide customers in choosing the most appropriate products, providing details on delivery times, warranty, and service, decrease the number of returns and increase the conversion rate.<\/p>","protected":false},"author":1,"featured_media":2508,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"_seopress_robots_primary_cat":"1","_seopress_titles_title":"Importan\u021ba integr\u0103rii unui chat live pe site","_seopress_titles_desc":"Chat-ul live este cea mai eficient\u0103 metod\u0103 de a oferi r\u0103spunsuri \u00een timp real, de a rezolva probleme \u0219i a ajuta rapid \u00een procesul de v\u00e2nzare ori informare.","_seopress_robots_index":"","footnotes":""},"categories":[1],"tags":[11,10,12,9],"class_list":["post-2503","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articole-web-design","tag-responsive","tag-web-design","tag-web-development","tag-wordpress"],"_links":{"self":[{"href":"https:\/\/cattanweb.ro\/en\/wp-json\/wp\/v2\/posts\/2503","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cattanweb.ro\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cattanweb.ro\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cattanweb.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cattanweb.ro\/en\/wp-json\/wp\/v2\/comments?post=2503"}],"version-history":[{"count":0,"href":"https:\/\/cattanweb.ro\/en\/wp-json\/wp\/v2\/posts\/2503\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cattanweb.ro\/en\/wp-json\/wp\/v2\/media\/2508"}],"wp:attachment":[{"href":"https:\/\/cattanweb.ro\/en\/wp-json\/wp\/v2\/media?parent=2503"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cattanweb.ro\/en\/wp-json\/wp\/v2\/categories?post=2503"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cattanweb.ro\/en\/wp-json\/wp\/v2\/tags?post=2503"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}