DELIVERY POLICY

DELIVERY / SALE POLICY - CATTANweb.ro

Last updated March 11, 2023

            This document completes the terms and conditions of use of the site CATTANweb.ro. Expressing agreement superficially, without reading/going through this document, is considered perfectly valid agreement.

The sales policy is part of the contract and applies to all orders placed through the site CATTANweb.ro. These Terms of Sale may be modified unilaterally by the Provider, but in the case of Contracts in progress, any change will be notified to the Customer in writing, at least 30 days before the change becomes effective. If, within this period, the Customer does not communicate in writing to the Provider the disagreement regarding the modification of the Conditions of Sale, then the modification will be considered accepted, and the new provisions will produce full effects in the relations between the parties. New orders are subject to the Terms of Sale in effect at the time of placing orders.

The Provider will use its professional knowledge to resolve the requests stipulated in the Order and to provide the Customer with the ordered Services, in accordance with the Specifications displayed on the Site and agreed with the customer in the final contract, being responsible to the Customer for contractual obligations. The Provider may subcontract third parties for additional services related to the fulfillment of the Order.

SERVICE SPECIFICATIONS AND ORDER

The User / Customer may browse the pages available on the Site to view general information about the Services by using the menu of links (links / URLs) within the Site. In the same way, the User / Customer can access the Prices page, where he can view the Services offered. By using the links in the pages of the Site, the User / Customer may access each page dedicated to a specific Service.

On each page dedicated to a Service, the User / Customer can view its description and access the link to the price section and information regarding the implementation deadline specific to the Service described.

Acceptance of the Services is considered fulfilled when the Services provided and their results comply with the technical characteristics mentioned in the Specifications, fact recorded in the Minutes of delivery-receipt sent in electronic format by email to the Client.

If the Client discovers that the Services provided do not comply with the Specifications, he will communicate to the Provider the non-compliant aspects, within 14 days from the completion of the project. The provider will bring to compliance the notified issues, within 30 days from the notification sent by the Client. The Contract terminates by right and the Customer loses the right to withdraw from the Contract after the full execution of the Contract by the Provider.

The provider will comply with all laws and regulations applicable to its contractual obligations. The provider makes every effort to provide accurate information about the price and features of the Services provided.

However, we do not warrant that these features, specifications, and details will be accurate, complete, reliable, current, or error-free.

The order of the desired services and the communication of the Client with the Provider can be done through the form on the Contact Page of the Site or by email, at the address: [email protected]. Any communication between the Parties regarding the fulfillment of contractual obligations must be made in writing. The customer assumes responsibility for maintaining the confidentiality of access data such as passwords, access keys, usernames and others provided by the Provider to manage access to ongoing projects.

We reserve the right to refuse cooperation with Customers who exhibit inappropriate behavior and language, in writing or verbally. The Provider has the right, when he considers that the actions of the Client have been committed with malicious intent, to claim compensation from the Client in accordance with the legislation in force.

DELIVERY AND DURATION OF SERVICES

The general term for the completion of an ordered project is 30 days from the confirmation of the Order and can be modified by the Provider by publishing another term within the Specifications or within the individual service contract. The general term for starting the provision of the ordered Services is 48 hours from the issuance of the fiscal invoice. If the Provider receives erroneous information or requirements from the Customer regarding the procedures and methods of providing the Services, the Provider will set a new deadline for fulfilling the Order and will communicate it to the Customer.

Specifically, the delivery terms for the services provided by CATTANweb.ro are:

• for the presentation site creation service - 5-7 working days for the LITE package, 7-10 days for the STANDARD, 10-15 working days for the PRO package and 20-30 working days for the PREMIUM package.

• for online store creation service - 7-10 working days for LITE package, 10-15 days for STANDARD, 15-20 days for PRO package and 30-40 working days in the case of the PREMIUM package.

• in the case of the other services, their provision starts within 24-48 hours from the signing of the contracts and the allotted working time and the duration of the execution for each one are described in the page of prices.

ACQUISITION, PAYMENTS AND REFUNDS

The prices of the Services offered through the Site are expressed in Euro and the payment will be made in Lei (RON), at the BNR exchange rate valid on the day of payment. The provider is not a VAT payer, so the prices specified on the Site do not include Value Added Tax. The prices displayed on the Site are informative and may be subject to unannounced changes.

We accept the following forms of payment:

- payment with Visa cards

- payment with Mastercard cards

- direct payment in our bank account

We are not responsible for any additional costs incurred by the Customer, including but not limited to fees charged by banks.

If the Customer opts for payment by bank card as a method of paying the costs of the contracted Services, the payment is made through NETOPIA Payments, a platform that offers services for processing and managing payments in the online environment using electronic payment methods. The services available through the NETOPIA Payments platform are provided by the company NETOPIA Payments SRL, registered at the Trade Register under No. J40 / 9170/2003 and are subject to the Terms and Conditions.

NETOPIA Payments SRL does not have any responsibility regarding the content of the CATTANweb.ro site.

If, for objective reasons, a Service cannot be provided, the Provider will refund to the Customer the full amount of money received for the Service not provided, within 14 days from the date of finding the impossibility of providing the Service.

In accordance with art. 16 of GEO no. 34/2014, in case the Client exercises his right to withdraw from the Contract after the complete provision of the contracted Services, the amount of money paid by the Client for the provision of the Services cannot be refunded.

If the Client exercises his right to withdraw from the Contract after the start of the execution of the contracted Services, but before their full provision, the Provider will return to the Client the amounts of money remaining available and unspent for the purpose of providing the Services, within 14 days. exercise of the right of withdrawal.

DISCLAIMER OF LIABILITY

The Provider cannot be held liable for any damages that the Customer or any third party may suffer as a result of the Provider's fulfillment of any of its contractual obligations. The provider cannot be held liable for damages resulting from the improper use of any computer program or website resulting from the fulfillment of contractual obligations.

The Provider cannot guarantee that any Service on the Site will be available for sale at any time and cannot be held liable for technical failures of the equipment of the providers of electricity, Internet services, web hosting services, payment processing and / or other intermediate third parties.

MAJOR POWER

Force majeure is a circumstance of external origin, of an extraordinary nature, absolutely unpredictable and unavoidable, which is beyond the control of any Party, which is not due to their fault or fault, and which makes it impossible to execute and fulfill the contract, respectively. Such events are considered: wars, revolutions, fires, floods or any other natural disasters, restrictions arising from a quarantine, embargo, the enumeration is not exhaustive, but enunciative. An event similar to the one listed above which is manifested without creating an impossibility of execution or without making the execution of the obligations of one of the Parties extremely expensive shall not be considered force majeure.

Force majeure shall be established by a competent authority and shall release the Contracting Parties from liability for failure to fulfill their obligations under the Contract for the entire period during which it is acting. The performance of the Contract will be suspended during the period of force majeure, but without prejudice to the rights of the Parties until its occurrence. The Contracting Party invoking force majeure shall notify the other Party immediately and in full of its occurrence and shall take all measures available to it to limit the consequences. If the force majeure acts or is deemed to act for more than 30 days, each Party shall have the right to notify the other Party of the full termination of the Contract without any of the Parties being able to claim damages from the other.